References: Consumers should ask for references from previous customers, and they should not hesitate to call the Chamber of Commerce and the Better Business Bureau.
Trade Associations: Professional cleaning firms are members of regional or national trade associations or other organizations that promote high ethical standards and continuing education.
Credibility: Community involvement through the Chamber of Commerce and/or professional business, charitable, or similar organizations will be undertaken by concerned, caring professionals.
Cleaning Standard: Ask if the cleaner is operating according to the IICRC S-001 Cleaning Standards.
Method: Ask the cleaner which method of cleaning will be used and the advantages and disadvantages of this method as compared to other methods.
Proof: Never hesitate to ask for proof. Ask to see the cleaner's certification card, business license, and insurance certificate.
No Pressure: Technicians must be courteous and willing to take the time to thoroughly explain the cleaning and answer all questions. The consumer should never feel pressured.